1. Introduction

UseReno Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.usereno.ca) and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, mailing address, and project details provided when requesting a quote or contacting us
• Financial Data: Financial information necessary to process payments, such as credit card information (processed securely through payment gateways)
• Data from Forms: Information submitted through contact forms, quote request forms, or inquiry forms
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and links clicked
• Device Data: Information about the device you use to access our website, including IP address, browser type, and operating system

2.1 Contact Form Data Collection

When you submit our contact form, we specifically collect the following information for the purpose of responding to your inquiry and providing our services:

• Full Name: Used to address you and identify your inquiry
• Email Address: Used to send you responses, quotes, and project updates
• Phone Number: Used for direct communication regarding your project
• Subject: The topic or type of renovation service you're inquiring about
• Message: Your detailed inquiry or project description
• IP Address & Timestamp: Captured for security purposes, spam prevention, and to track submission time. This helps us verify the legitimacy of inquiries and detect potential malicious activity

All contact form submissions are processed securely and the data is retained in accordance with section 6 of this Privacy Policy.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Generate and send you quotes for renovation services
• Process your requests and complete your projects
• Communicate with you about your project
• Send marketing and promotional communications (with your consent)
• Respond to your inquiries and customer service requests
• Fulfill and manage orders and payments
• Improve our website and services based on usage patterns
• Comply with legal obligations and regulations
• Monitor and analyze trends and usage for security purposes

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If required by law or if we believe that disclosure is necessary to protect our rights, your safety, or the safety of others
• Third-Party Service Providers: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
• Project Partners: Information may be shared with subcontractors and suppliers directly involved in your renovation project
• Business Transfers: Your information may be transferred as part of a merger, acquisition, or bankruptcy

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. When you submit sensitive information via our website, your information is protected both online and offline.

• All financial transactions are processed through secure, encrypted payment gateways
• Access to personal information is restricted to employees who need it to perform their duties
• Our website uses SSL (Secure Sockets Layer) encryption for data transmission

Although we take reasonable precautions, no method of transmission over the Internet is 100% secure. Therefore, we cannot guarantee absolute security of your information.

6. Contact Information Storage

We retain your contact information for as long as necessary to:

• Fulfill your service requests
• Maintain project records
• Respond to inquiries
• Comply with legal and contractual obligations

You may request deletion of your information at any time by contacting us directly.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your user experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow). We use cookies to:

• Understand and save your preferences for future visits
• Keep track of advertisements
• Compile aggregate data about site traffic and site interaction

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies via your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

9. PIPEDA Compliance

UseReno Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to:

• Collecting personal information only for identified purposes
• Obtaining your consent before collecting or using your information
• Limiting collection to what is necessary
• Maintaining accuracy and completeness of information
• Protecting information through appropriate security measures
• Providing access to your information upon request

10. Your Privacy Rights

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Know how your information is being used

11. Marketing Communications

If you provide your email address or phone number, we may send you updates about our services, promotional offers, and news. You can opt-out of these communications at any time by:

• Clicking the "unsubscribe" link in our email communications
• Replying to SMS messages with "STOP"
• Contacting us directly with a request to unsubscribe

12. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

13. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date on this page. Your continued use of our website constitutes your acceptance of any updated Privacy Policy.

14. Data Breach Notification

In the event of a data breach involving your personal information, we will:

• Notify you without unreasonable delay
• Provide details about the nature of the breach
• Advise you of steps you can take to protect yourself
• Comply with all applicable legal requirements

15. International Data Transfer

Your information may be transferred to, stored in, and processed in Canada or other countries where we or our service providers operate. These countries may have data protection laws that differ from your country of origin.

16. Contact Us

If you have questions about this Privacy Policy, wish to access your personal information, or would like to exercise any of your privacy rights, please contact us:

• Email: info@usereno.ca
• Phone: +1 416-USE-RENO (416-873-7366)
• Mailing Address:
  UseReno Inc.
  Toronto, Ontario
  Canada